We want shopping with Zen & Tao to feel simple and clear. These terms explain how you can use our website, place an order, and what you can expect from us.
Using our website and your account
You need the legal capacity to enter into an agreement in your jurisdiction, or permission from a parent or legal guardian. Please provide accurate information, keep your account details secure, and tell us if you suspect that someone has accessed your account without permission.
Products and product information
We do our best to show and describe our products accurately. Colors, scale, texture, and natural materials can look different on different screens. Handcrafted and natural-stone items may also have small, natural variations; these are not necessarily defects.
Product descriptions are for general information. Any comments about traditions, symbolism, meditation, wellness, crystals, or spiritual practices are not medical, financial, or professional advice and do not promise a particular result.
Orders and availability
Submitting an order is your offer to buy the products in it. We may accept, limit, reject, or cancel an order for legitimate reasons, such as availability, a pricing or description error, suspected fraud, payment failure, shipping restrictions, or misuse of a promotion. If we cancel after payment has been captured, we will refund the affected amount.
Prices, taxes, and payments
Prices and promotions may change before you submit an order. Taxes and shipping charges are shown at checkout. By placing an order, you authorize us and our payment providers to charge the payment method you select. For more detail, see our Payment Methods page.
Shipping, returns, and refunds
Our Shipping Information explains processing and delivery. Our Refund Policy explains returns, exchanges, refunds, and cancellations. These policies are part of these terms.
Promotions and gift cards
Promotions may have their own dates, eligibility rules, exclusions, and limits. Unless an offer says otherwise, promotions cannot be combined, applied to an earlier order, exchanged for cash, or transferred. Gift cards are subject to the terms shown when purchased and to applicable law.
Reviews and other content
If you send us a review, photo, comment, or other content, you confirm that you have the right to share it, that it is accurate and lawful, and that it does not violate anyone else’s rights. You give us a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, publish, and display that content to operate and promote our services, subject to applicable privacy law.
Using the website responsibly
- Do not use the website for unlawful, fraudulent, abusive, or deceptive activity.
- Do not interfere with security, introduce malicious code, scrape protected areas, or overload the website.
- Do not impersonate another person, misuse an account, or submit false payment, order, or review information.
- Do not copy or use our content, branding, designs, or software except as allowed by law or with written permission.
Intellectual property and third-party services
The website and its text, graphics, branding, photographs, designs, and software belong to Zen & Tao or are used with permission, and are protected by applicable law. We may link to or rely on third-party services. We do not control their content, availability, security, or terms.
Disclaimers and limits of liability
To the extent allowed by law, the website and services are provided as is and as available, without warranties that are not expressly stated here. We do not promise that access will always be uninterrupted or error-free.
To the extent allowed by law, Zen & Tao is not responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products. Nothing here excludes liability or consumer rights that cannot legally be excluded or limited.
Suspension, governing law, and disputes
We may suspend access when reasonably necessary to protect the website, our customers, or our legal rights. These terms are governed by the laws that apply to the business and transaction, without limiting mandatory consumer protections where you live. Before making a formal claim, please contact us so we can try to resolve the issue informally.
Changes and contact
We may update these terms from time to time. Changes apply from the date they are posted and do not change orders we have already accepted unless the law requires it. If you have questions, please use our Contact page.