Orders & shipping
How long does order processing take?
In-stock orders are normally prepared within 1–2 business days. Personalized, made-to-order, or preorder pieces may take longer, as noted on the product page.
How can I track my order?
When tracking is available, we send a link to the email address used at checkout. It may take a little time to show movement after dispatch.
Can I change my shipping address?
Contact us as soon as possible. We will try to help, but an address cannot always be changed after processing or shipment begins.
Returns & payments
Can I return my order?
Eligible unworn and unused items may be returned within 30 days of delivery. Personalized, final-sale, and certain custom items are excluded unless defective or incorrect.
When will I receive my refund?
We issue approved refunds after the return is received and inspected. Your bank or payment provider determines how long the credit takes to appear.
Which payment methods do you accept?
All currently available methods are shown at checkout and may include major cards, PayPal, or accelerated wallet options.
Products & care
Why does my piece look different from the photo?
Natural stones, wood, amber, and handmade details can vary in color, grain, shape, and texture. These subtle variations make each piece unique.
How should I care for my jewelry?
Keep it dry, avoid fragrance and cleaning products, wipe it gently after wear, and store pieces separately.
How can I get more help?
Visit our Contact page. For order questions, include your order number so our team can assist you efficiently.