We want every shopping experience at Zen & Tao to feel easy and reassuring. Here, you can learn about payment options, currencies and fees, and what to do if a payment does not go through.
Accepted payment methods
At checkout, you will see the payment methods available for your order. Options can vary by billing country, currency, device, and order amount, so please use the choices shown there.
These may include major credit or debit cards, PayPal, or express wallet options where enabled. Please use only the methods offered at checkout; do not send cash, checks, or bank transfers unless they are listed as an option.
Currency and fees
Use the currency selector at the top of the page to choose your preferred currency. Product prices, your cart, and checkout will update to match. The currency and total shown at checkout are what you will pay when using a supported payment method.
Prices are converted from our USD base prices using updated exchange rates. Your bank may charge currency conversion or international transaction fees.
Applicable sales tax is calculated at checkout using your order and delivery details. For international deliveries, any import duties, taxes, brokerage fees, or other local charges are your responsibility unless checkout says they are included.
Payment and order confirmation
When you submit an order, your payment method may first be authorized. An order confirmation email means we have received your order. We may contact you or cancel the order if payment cannot be verified, an item is unavailable, there is a pricing error, or a security check raises a concern.
Payment security
Payments are handled by third-party payment providers. We do not directly store your complete card number or card security code. Payment providers handle this information under their own privacy and security rules.
Payment problems
If a payment does not go through, check your billing details and available funds, or try another payment method offered at checkout. An unsuccessful payment can sometimes leave a temporary authorization hold. Your bank or payment provider determines when it is released.
If you think you have been charged more than once, please use our Contact page. Send your order number and a transaction reference, or a screenshot with sensitive details hidden, so we can look into it. Please do not send your full card number or security code.
Need help?
For other payment questions, please get in touch through our Contact page. Include your order number if you have one.