At Zen & Tao, we want you to feel at ease while browsing and shopping. Here, you can learn what personal information we collect, how we use and protect it, and how you can manage your privacy.
Information we collect
- Contact and account information, such as your name, email address, telephone number, password, and billing or shipping address.
- Order and transaction information, such as products purchased, order value, payment status, returns, and customer-service history.
- Payment information submitted to payment providers. We generally receive transaction identifiers and limited payment details rather than complete card credentials.
- Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions with our website.
- Content you submit, including product reviews, photos, questions, survey responses, and messages to customer care.
- Marketing preferences and consent choices.
How we collect information
We collect information directly from you, automatically through cookies and similar technologies, and from service providers involved in payments, fraud prevention, delivery, analytics, advertising, email delivery, customer reviews, and website hosting.
How we use information
- Process and deliver orders, payments, returns, and refunds.
- Create and maintain accounts, shopping carts, and customer preferences.
- Provide support and send transactional messages about orders or accounts.
- Operate, secure, troubleshoot, and improve our website and services.
- Prevent fraud, abuse, security incidents, and unlawful activity.
- Send marketing communications where permitted and honor opt-out requests.
- Measure performance and personalize content or advertising where consent or another lawful basis permits.
- Comply with legal, tax, accounting, and regulatory obligations.
How we disclose information
We may disclose information to vendors that help us host the website, process payments, fulfill and ship orders, deliver email, provide analytics or advertising, manage reviews, prevent fraud, and support customers. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, financing, acquisition, or sale of business assets.
We do not sell personal information for money. Some analytics or advertising activities may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, you can exercise available choices by rejecting optional cookies in the cookie notice or by contacting us.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary by the type of information and applicable requirements.
Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection; to withdraw consent; or to opt out of certain targeted advertising, sales, or sharing. We may need to verify your identity before completing a request, and legal exceptions may apply.
You can unsubscribe from marketing email using the link in the message. To submit another privacy request, use our Contact page. You may also have the right to appeal our response or complain to your local privacy authority.
International processing
Our service providers may process information in countries other than where you live. When required, we use recognized safeguards for international transfers. Privacy protections and government access rules may differ by country.
Children
Our services are intended for a general audience and are not directed to children below the minimum age required by applicable law. We do not knowingly collect personal information from children without required authorization. Contact us if you believe a child has provided personal information improperly.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes and contact
We may update this policy to reflect operational, legal, or regulatory changes. For questions or privacy requests, please use our Contact page.
Cookies and similar technologies
Cookies are small files stored on your device when you visit a website. We use necessary cookies to keep our store working, including shopping carts, checkout, account login, security, and remembering your cookie choices.
Optional cookies and similar technologies may help remember preferences, understand how visitors use our website, and support relevant marketing. A cookie notice appears when you first visit our website. You can select “Reject optional” to decline optional cookies while keeping necessary store functions available. Your choice is saved for future visits.
You can also manage, block, or delete cookies through your browser settings. Blocking necessary cookies may affect account login, your shopping cart, or checkout. Deleting this website’s cookies also clears saved cookie choices, so the notice may appear again on your next visit. If you have questions about our use of cookies, please use our Contact page.