We hope you love every item you receive. If you need to return something or there is a problem with your order, here you can learn about return conditions, how to apply, and what to expect from a refund.
30-day return window
You can request a return for eligible items within 30 days of delivery. Please keep the item unworn, unused, unaltered, and in its original condition, with the original packaging, tags, accessories, and proof of purchase.
Items that cannot be returned
- Personalized, engraved, custom-made, or made-to-order products, unless defective or incorrect.
- Gift cards.
- Items marked final sale when purchased.
- Items worn, used, altered, or damaged after delivery, including damage from improper care, or items with missing parts.
Returned items need to meet these conditions. Any non-excludable rights you have under applicable consumer law remain unaffected.
Custom orders and deposits
For custom orders with an advance deposit, the deposit is non-refundable if you change your mind and cancel during the customization process.
How to request a return
Before sending an item back, please apply through our Contact page. Include your order number, the item you want to return, and your reason. Once approved, we will share the return address and the steps to follow. Items sent back without confirmation may not be accepted.
Return shipping
If your item did not arrive damaged, defective, or different from what you ordered, you will need to cover the return shipping cost. Original shipping charges and expedited delivery fees are non-refundable. Please use a tracked shipping service and keep your receipt; we cannot process a refund for a return we do not receive.
Damaged, defective, or incorrect items
Please check your items soon after delivery. If anything is damaged, defective, or different from what you ordered, let us know as soon as possible. Send your order number and clear photos of the item and packaging. Once we verify the issue, we will arrange a suitable replacement, return, or refund, with no return shipping cost to you.
Refunds
We will let you know the outcome after receiving and checking your return. Approved refunds go back to your original payment method. Your bank or payment provider determines how long the refund takes to appear.
If the refund has not arrived after your payment provider’s usual processing time, please check with them first, then contact us with your order number.
Exchanges and cancellations
If you would like a different item, first request a return for the eligible original item, then place a new order once the return is approved. To cancel or change an order, please contact us as soon as possible. Once processing or shipping has begun, cancellation may not be possible. Deposits for custom orders follow the rule above.
Need help?
For return or refund questions, please get in touch through our Contact page. Include your order number if you have one so we can help.